Frequently Asked Questions (FAQ)
Orders & Shipping
Do you offer free shipping?
Yes. We offer free shipping on all orders throughout the United Kingdom.
How long does delivery take?
Orders are typically processed within 2–3 business days. Total delivery times are 6-12 business days.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. You can also visit our Track Your Order page to check the latest status of your shipment.
Do you ship internationally?
Currently, Harper & York primarily serves customers within the United Kingdom. For international shipping enquiries, please contact us at Info@harper-and-york.co.uk.
Returns & Refunds
What is your return policy?
We offer a 30-day return period from the date your order is delivered. Items must be returned unused, in their original condition, and with all original packaging included.
How do I request a return?
To start a return, you can contact us at Info@harper-and-york.co.uk.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Info@harper-and-york.co.uk.
When will I receive my refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@harper-and-york.co.uk.
Products
What material are your beanies made from?
Our collection focuses on premium cashmere materials selected for their exceptional softness, comfort, and durability.
How should I care for my cashmere beanie?
We recommend following the care instructions provided with your product. Gentle hand washing or specialist care is generally recommended to maintain the quality of cashmere products.
Will my product look exactly like the images shown?
We make every effort to display our products as accurately as possible. However, slight variations in colour may occur due to screen settings and lighting conditions.
Payments & Security
Which payment methods do you accept?
We accept the following credit and disbenefit cards
- American Express
- Visa
- Mastercard
- Apple Pay
- Google Pay
- Maestro
- Shop Pay
Is my payment information secure?
Yes. All payments are processed through secure payment providers using industry-standard encryption technologies.
Customer Support
How can I contact Harper & York?
You can contact our customer support team via email or through our Contact Us page. We aim to respond to all enquiries as quickly as possible during business hours.
What are your customer service hours?
Monday – Friday: 9:00 AM – 6:00 PM (London Time)
Saturday – Sunday: 10:00 AM – 4:00 PM (London Time)